CHC Products & Services

Strategic Planning — A range of options to facilitate the creation of a strategic plan for your PI program, or the entire corporation. See how we do it.

"PI Today" — An introductory course for C-level executives to assist in understanding the range of performance improvement methods available today. Available also from the American College of Healthcare Executives (ACHE).

Project Selection Support — for organizations ready to get started, our CHC facilitators will help you prioritize projects, establish relative merits of each project, and begin the important work of obtaining breakthrough improvement.

Project Management — CHC will deploy consultants with 20+ years of healthcare experience and fully certified in Lean and Six Sigma to help you wrestle the most challenging problems to the ground.

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Rapid Action Planning™ - a no nonsense, rapid problem-solving method that provides for an organized and effective response to nearly any departmental or cross-functional performance problem. Based on the successful GE method known as "WorkOut." Learn more.

The Lean Sigma Accelerator™ — Take the best of Six Sigma while leaving behind the complexity of the method that drives others away. Get returns from Six Sigma methods in 3 months or less. See how we do it.

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Think you have what it takes to form a highly functional PI Team? Then introduce them to these high impact methods for breakthrough improvement!

Candidate Assessment & Support — Find out how to better choose people to enter the rigorous Lean training curriculum to achieve a greater likelihood of success. Learn more about the program.

Executive Training — Brief your organization's entire C-suite on the details of its journey to operational excellence.

Champion Training — bring the entire management team on board for its journey to organizational excellence.

Lean — Eradicate waste through this popular method used by nearly all service industries today. Drive greater economies, throughput and customer satisfaction by streamlining processes at all levels.

Six Sigma — Tackle the most difficult of all performance improvement problems with the most robust performance improvement method known to industry. Yellow, Green, and Blackbelt Training offered, all specific to the healthcare industry.

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Want to learn more about these methods?
Visit our library of free resources and downloads.

Building Strong Lean & Six Sigma Teams — The work of performance improvement is not for everybody. CHC has developed a proprietary, empirical method for identifying the best candidates for training. This saves time and money and creates a common purpose among participants that allows everyone to work at peak levels of performance. Learn more.

Lean & Six Sigma Deployment — The ultimate in PI Capability. CHC will train and certify your staff in the Lean and Six Sigma methods, working with you to design and deliver a program tailored to your specific needs. CHC staff are qualified to train through the American Society for Quality (ASQ) where other CHC programs are offered.

CHC's Continuous Learning Laboratory™ — CHC was the first to offer a Lean and Six Sigma curriculum specific to healthcare. Today, this robust online application will not only train in the application of these techniques, it will support your staff for their entire journey in performance improvement with tools, templates and an entire statistical decision support tool embedded right there in the program! Request a demo.

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Design for Six Sigma (DFSS) — The method of choice for organizations seeking to build from scratch, whether the need is a new workflow or an entirely new hospital! Read about it.

Simulation — Apply computer models to support simulation exercises that will assist to optimize flow, determine ultimate capacities, and allow for unlimited "what if" analysis.

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• Virtual Case Study: watch this brief animation to witness an entire Lean Six Sigma project unfold before your eyes. (Flash Required)
• Lean Sigma 101: Review the top 20 questions most people have about Six Sigma, how it fits in healthcare, and how to work with companies like Creative Healthcare to get started on a Six Sigma initiative.
• Article: Pharma embraces Six Sigma & Lean. Six Sigma and Lean have made their mark on all industries in the manufacturing and service sector. Pharma may very well be the final frontier; as that industry comes under increased pressure to become more efficient.
• Article: Instant gratification takes too long. And this is one reason why "Lean" methodologies have become such a popular complement to Six Sigma and other PI efforts. IT suppliers should recognize the opportunities from this movement, described in this February 2006 article from Managed Healthcare Executive.
• Article: Link to Learn. E-learning initiatives, enhanced by traditional classroom tools, can help your ROI make the grade.
• Article: The Promise of Six Sigma, Part One & Part Two. Read introductory articles we published in Managed Healthcare Executive, documenting the movement of Six Sigma methodologies into the healthcare industry.
• Article: Six Sigma "raises the bar" of acceptable performance in healthcare. In CHC's follow up to their initial articles on Six Sigma, they chronicle the implementation of Six Sigma at a large medical center while discussing some of the unique benefits of Six Sigma to healthcare institutions in general. A "Special Report" from Managed Healthcare Executive's January 2003 issue.
• Article: Six Sigma enters the healthcare mainstream. Six Sigma first appeared on the healthcare scene back in 1999. See what has happened since in this review of CHC recent engagements.

• Primer: Six Sigma for Healthcare Providers. Download a brief Primer on Six Sigma abstracted from our writings on the subject
• Demo: Take a quick tour of CHC's Continuous Learning Lab for Performance Improvement. Witness the future of online learning and PI resources, available today!
• Legacy for Leaders Handbook: We wrote the book on Lean and Six Sigma in Healthcare. Download the handbook we published on Six Sigma and Lean. This has become a popular resource among our clients to educate internal audiences on the need for robust methods in performance improvement.

• The Top Ten Tools in any PI Toolbox!

  Download any of the following directly to your computer:

  • Project Charter Template
  • Project Selection Matrix
  • Cost of Poor Quality (COPQ) Matrix
  • Quality Functional Deployment (QFD) Matrix
  • Data Collection Plan Template
  • Relationship Table Matrix
  • Pairwise Comparison Matrix
  • Attribute R & R Table
  • Parts Per Million to Zst Conversion Table
  • Control Plan Template

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