Meet Our Team


 

Mark Mathews, MD
Managing Partner
mm@creative-healthcare.com

Dr. Mathews comes to Creative Healthcare with over 20 years of active clinical practice in the field of Anesthesiology. Located in Scottsdale, Arizona, he has served on the management board of his large multi-specialty anesthesiology group in the Phoenix area as well as various committees within the Scottsdale Healthcare System. As such, he brings specialized expertise in hospital and outpatient surgical site management to CHC. Past projects with Creative Healthcare include development of Operating Room efficiency models and the application of Six Sigma analysis to medical billing. Currently, he is developing simulation models mimicking various medical inpatient and outpatient processes with an emphasis on improving Patient Safety through the application of Lean and Six Sigma analysis.

After receiving his Bachelor of Science and Medical Degrees from the University of Arizona, Dr. Mathews completed his residency training in Anesthesiology at the University of Minnesota. Subsequently, he received specialized fellowship training in Neuroanesthesiology from the Barrow Neurological Institute in Phoenix, Arizona. Currently, he is a Diplomat of the American Board of Anesthesiology and maintains numerous memberships in professional medical societies.

Dr. Mathews has professional practice experience with the Mayo Clinic Scottsdale, Barrow Neurological Institute, and the Scottsdale Healthcare System including clinical practice, clinical research and resident teaching activities. In addition, Dr. Mathews also serves as a Clinical Neuroanesthetic Consultant to Aspect Medical Systems in Boston, Massachusetts.


 

Ian R. Lazarus, FACHE
Senior Advisor, Creative Healthcare
Irl@creative-healthcare.com

Mr. Lazarus formed Creative Healthcare after over 15 years in healthcare management. His career began at Voluntary Hospitals of America, where he worked with executive management in building VHA into the largest alliance of nonprofit hospitals in the U.S. Mr. Lazarus left the corporate offices of VHA and subsequently worked in the Rocky Mountain and New England regions of the alliance to assist those areas in regional program development.

He joined publicly traded National Health Enhancement Systems, Inc. in 1989 and ultimately became Senior Vice President over all company products, and later President of the Company's new CRM & medical call center division. As Senior Product Manager for the Company's medical call center products, Mr. Lazarus built a national network of over 500 call center installations. As President of the Company's 24 hour national call center service, Mr. Lazarus provided services on an outsourcing basis to such clients as Blue Cross/Blue Shield, Pacificare, and Johns Hopkins Health System. Mr. Lazarus has emerged as a national expert on CRM & call centers and is frequently quoted in national journals, faculty at national conferences, and chairman of national call center programs.

When HBO & Company acquired National Health in 1997, Mr. Lazarus moved into his last corporate role as Director of International Business Operations, where he managed international strategic and commercial relations for the HBO & Company Call Center Group. In building an international market for HBO & Company, Mr. Lazarus worked extensively in the United Kingdom, Europe, the Middle East and Australia.

Throughout Mr. Lazarus' career at VHA, National Health and HBOC, he consulted with hundreds of healthcare CEOs and at all levels of health administration. He has spoken at several major healthcare conferences and written articles for all major industry trade publications, including Modern Healthcare, Pharmaceutical Executive, Healthcare Strategic Management, Hospital Financial Management (HFM), Computers in Healthcare and Managed Healthcare. In 1997, Managed Healthcare designated Mr. Lazarus their national expert in CRM & call centers, in 1998 he became the magazine's expert in international healthcare and in 1999, he joined the Managed Healthcare Editorial Board.

Mr. Lazarus is a Fellow in The American College of Healthcare Executives, received his training in health administration at The University of Michigan and is currently adjunct faculty at Arizona State University's College of Business. He formerly served on the Board of Directors for Social Venture Partners of Arizona, a foundation that funds local charities utilizing a venture capital approach to philanthropy. He is currently on the Volunteer Relief Task Force for Doctors without Borders, and a volunteer for Teach for America. Mr. Lazarus also serves as Managing Director of Woodbridge Consulting West, the U.S. branch of a management-consulting firm based in Germany, with a specialization in international marketing and trade relations.

In 2001, Mr. Lazarus received his certification as a Six Sigma Black Belt practitioner, with concentration in healthcare and other transactional industries.

View Mr. Lazarus' list of speaking engagements
View Mr. Lazarus' list of published articles


 

Daniel Gee, MD MBA
Principal
dg@creative-healthcare.com

Dr. Gee brings 15 years of medical experience to Creative Healthcare, with specialized expertise in operating suite dynamics, logistics, management and personnel. Prior to joining CHC he served as managing partner for a large multi-specialty anesthesiology practice in the southwest. He remains active in that practice today.

As the former Chief of Anesthesiology at John C. Lincoln Hospital in Phoenix, Gee designed pharmaceutical protocols for clinical practice. He is a former speaker for Glaxo Pharmaceuticals in connection with post-anesthesia drug therapy. He has served on formulary committees and as an investigator for clinical trial programs.

Dr. Gee has practiced at several U.S. hospitals, including Parkland Medical Center (Dallas), University of Texas Southwestern, and Maricopa Medical Center and St. Joseph's Hospital, both in Phoenix. He also assisted to establish obstetrical anesthesiology programs at two additional hospitals in the Phoenix market.

He received a BS with Honors from University of Southern California and his MBA from Arizona State University. Gee obtained his medical degree from University of Arizona, and he is a Diplomate of the American Board of Anesthesiology.

In addition to serving as a CHC Principal, Dr. Gee is Director of CHC Research Initiatives, including the CHC National Benchmarking Registry.


 

Jonathon Lee Andell
Associate Partner
ja@creative-healthcare.com

Jonathon Andell specializes in the technical, organizational, and interpersonal aspects of modern Quality Management. He guides organizations and their leaders through the complex transition from "me too" to "world class" Quality Management.

His technical expertise encompasses the manufacturing, transactional, and design applications of Six Sigma. His broad base of consulting skills includes: development and administration of training classes, statistical and analytical problem solving, facilitation and team building, executive consulting, organizational development, and project management.

Across three continents Jonathon's clients include chemical manufacturers, pharma companies, software producers, and most recently, healthcare providers. He has consulted in such diverse fields as community services, education, home construction, leasing of business jets, machining, and printing. He has trained hundreds of Six Sigma Black Belts specializing in manufacturing, transactional, and hardware and software design, along with Executives, Champions, Green Belts, and many others.

Prior to joining Creative Healthcare he spent fifteen years at Motorola. While with Motorola University's Six Sigma Research Institute, he became one of the world's first certified Six Sigma Black Belts. He drafted key revisions to Motorola's world-class Quality Systems Review Guidelines, as well as to an ISO standard. He also served on Motorola's Speaker's Bureau.

Jonathon wrote a chapter for a textbook on statistical quality tools, plus two chapters on Six Sigma for the forthcoming Handbook of Modern Manufacturing Methods. He has published numerous articles on statistical methodologies, Six Sigma Design, quality management, and business ramifications of Six Sigma.


 

Tiffany A. Davis
Associate Partner
tad@creative-healthcare.com

Ms. Davis brings 15 years of healthcare experience to Creative Healthcare, with specialized expertise in ground-up program development, continuum of care process improvement, quality improvement and management. Her professional career began in clinical and laboratory research environments at Henry Ford Health System in Detroit, MI. Her publications in these areas focus on improvements in the treatment of insomnia and care and services for geriatric populations. Also known for its cutting edge application of process improvement techniques founded by Edward Deming, Ms. Davis served in variety of teaching, project management and administrative leadership roles within the Studies and Quality Divisions. She brings managed care experience to CHC after having served as the Research and Development Manager for Mercy Health Plans in Farmington Hills, MI and Regional Director for Magellan Behavioral Health's Pacific Region headquartered in San Francisco, CA.

During her tenure in managed care environments, Ms. Davis initiated her efforts to coordinate programmatic improvements with partnering entities within the healthcare continuum, such as pharmaceutical companies, nursing homes, medical device companies, hospitals and state government. As clients and oversight entities, organizations such as California's Department of Managed Healthcare, Aetna U.S. Healthcare, CIGNA and Blue Cross of CA awarded accreditation, contracts and programs to Magellan Behavioral Health in response to Ms. Davis. recommendations presented in the Six Sigma format. Many of her Six Sigma programmatic enhancements have been presented to the National Committee for Quality Assurance for accreditation purposes and continued national training efforts. Ms. Davis also served as a Junior Associate for Eckes and Associates, Inc., a Six Sigma consulting firm that contracts within all industries. Her work with Eckes and Associates resulted in millions of dollars worth of savings for organizations, such as Unifi Manufacturing, the second largest textile manufacturer in the United States.

Most recently, InktelDirect Marketing Services, headquartered in Miami, FL, recruited Ms. Davis to serve as the Executive and Operations Director for Affiliated Computer Services. (ACS) and the State of Georgia Department of Community Health's (DCH) call center development program. On behalf of Inktel, Ms. Davis partnered with ACS and the DCH to pioneer an effort to improve care for the four million members provided healthcare services by the State of Georgia, including the Medicaid, Medicaid/Medicare and commercial populations.

Ms. Davis is an active trainer for various organizations on the NCQA's Health Employer Data Information Set (HEDIS) requirements and also the new Health Information Portability and Accountability Act (HIPAA) standards.


 

John Delmatoff
Associate Partner
jd@creative-healthcare.com

John Delmatoff is a seasoned business executive who has garnered a national reputation for highly innovative and creative problem-solving and he has made a significant contribution to the growth and success of a number of health care organizations across the country for over 25 years.

As Chief Executive Officer of First Strategic Group, a national health care consulting firm, John's past experience included the development of a number of highly successful programs including; local, regional, and national marketing and advertising campaigns; corporate image and identity programs; customer service, sales training and relationship management training programs; and strategic planning and business development models. John's responsibilities included consulting directly with health care CEOs and senior executives in the development of their strategic sales, marketing and business plans.

John also served as Director with National Health Enhancement Systems, a world leader in the field of health information technology.

John is currently the Principal at Pathfinder Executive Coaching where he coaches senior and mid-level corporate executives in a broad range of organizations in the US, Europe and Australia.

As an Executive Coach and Certified Professional Behavioral Analyst for the past 15 years, John brings a high level of expertise in delivering Emotional Intelligence, Leadership and Communication Skills training to Creative Healthcare clients and he has developed and delivers several value-added programs for both Lean and Six Sigma leaders and teams.


 

Scott Endsley, MD MSc
Associate Partner
se@creative-healthcare.com

Dr. Endsley brings to Creative Healthcare over 12 years of experience in healthcare system design, with expertise in Lean design, clinical microsystems, and healthcare innovation methodologies. He previously served as the Vice President for System Design for Health Services Advisory Group, the Medicare Quality Improvement Organization in Arizona where he helped design the Medicare Lean Design training program. He is also senior faculty at the ASU Masters in Healthcare Innovation program, and has written a guidebook for healthcare professionals, Innovation in Action.

He is a graduate of the Intermountain Healthcare Advanced Training Program in Healthcare Delivery Improvement and the Dartmouth Clinical Microsystems Coaching Program. He serves as the Quality Advisor to the American Academy of Family Physicians METRIC program as well as the Board of Directors of the AAAHC Institute for Quality Improvement.

He has extensive experience in performance measurement and analysis. He serves on the AMA Physician Consortium's Committee on Measure Development, Methods, and Oversight as well as numerous measure development workgroups. His current work focuses on the Robert Wood Johnson Foundation funded episode cost of care measure development workgroup, as well as the care coordination workgroup of AMA.

He also has experience in health information technologies, serving on the Certification Commission for Health Information Technology, as well as the medical director for the CMS Doctors Office Quality-Information Technology (DOQIT) initiative in Arizona. He is a member of the CMS Technical Advisory Panel for DOQIT University, an online program supported electronic health record adoption and effective use in care management.

He is a family physician, receiving his medical degree from the University of Illinois. He completed residency training at Advocate Lutheran General in Chicago where he was awarded the prestigious Mead-Johnson Award for excellence. He has over 15 years of clinical practice experience at the University of Arizona, Intermountain Health Care, and Mayo Clinic Scottsdale, where he was director of quality improvement for the Department of Family Medicine.


 

Alan Guy
Associate Partner
ag@creative-healthcare.com

Mr. Guy joined Creative Healthcare after almost 40 years of experience in management and consulting in the healthcare industry. He served as a hospital and health system CEO for more than 27 of those years and for the last nine years as a consultant to the industry. He served as CEO of the Morristown -- Hamblen Hospital, Indian River Memorial Hospital, Fort Sanders Regional Medical Center and was the founding CEO of its successor organization, Covenant Health in Knoxville, Tennessee.

Covenant Health was formed from the merger of the Fort Sanders Health System and Methodist Medical Center and Mr. Guy's tenure as CEO of these organizations was 15 years. This fully integrated health system owned six hospitals, three HMOs, 150 physician practices and other elements of the health system spectrum. Its revenue was more than $1 billion annually and it enjoyed a market share greater than 40%.

Subsequent to leaving Covenant in 2000, he has served as a consultant to TeamHealth, McKesson, BellSouth, the LHC Group and other companies serving the healthcare industry as well as hospitals, health systems and physician practices. He was the managing general partner of Guy, Vines and Associates, a boutique healthcare executive and professional search firm. His consulting practice was focused primarily on strategy development, executive coaching, contract and client retention, and entry into the hospital and health system marketplace.

During his tenure as a health system CEO, Mr. Guy served on the board of VHA, MMI Companies, THA and other industry related organizations. He was a member of HRD I and served as Chair of the Tennessee Hospital Association.


 

Wendy Novicoff, Ph.D.
Associate Partner
wmn@creative-healthcare.com

Wendy Novicoff is a certified Six Sigma Master Black Belt. She is an Assistant Professor in the Departments of Public Health Sciences and Orthopaedic Surgery in the University of Virginia (UVA) School of Medicine.

As a member of the first group of trained Black Belts at UVA, she has participated in several waves of projects at the UVA Health System, and she was part of the first group of Healthcare Master Black Belts trained by GE Medical Systems in 2002. In addition, she has technical expertise in team building and facilitation, project management, and organizational behavior change. Her project work has encompassed most areas of healthcare systems and processes, including billing, scheduling, throughput, staffing effectiveness, and data quality, and she has employed both the DMAIC and DFSS methodologies. She has also been the primary trainer for subsequent waves of Black and Green Belts at UVA.

She received her undergraduate degree from Duke University and her graduate degrees from the University of Virginia, and she has continued work on her research interests in health services research, outcomes evaluation, and hospital/health system data quality and integrity.

Wendy has presented at national conferences for several organizations, including the International Society of Six Sigma Professionals (ISSSP), the University Health System Consortium (UHC), the International Quality and Productivity Centre (IQPC), and the American Evaluation Association.

She currently resides in Charlottesville, Virginia with her husband Bob.


 

Ronald P. Nowosad, MHA, FACHE
Associate Partner
ron@creative-healthcare.com

Mr. Nowosad is a versatile healthcare executive with thirty-years of senior level strategic planning, business development and operations experience. He has led innovative strategies that improved market position, enhanced financial strength and developed high performing teams for hospitals, medical groups and managed care plans.

Mr. Nowosad's broad-based career began in Racine, Wisconsin at St. Luke's Hospital as a planning analyst. He quickly advanced to become the hospital's chief planning and marketing executive and held operating responsibility for both clinical and administrative departments.

Over the years, Mr. Nowosad enjoyed successful career endeavors with some very well known healthcare industry leaders including Provena, Sutter, Evergreen, Tenet and Catholic Health Initiatives. Throughout his career he led the strategic planning and marketing processes that produced significant improvement in market position and financial health.

Mr. Nowosad's growth oriented experience includes physician recruitment and joint ventures. His service line development acumen has improved volume and financial performance in cardiovascular services, orthopedics, neurosurgery, oncology, maternity, endoscopy, pediatrics, acute rehabilitation, mental heath, home health and skilled nursing care. His facility development background includes medical office buildings, ambulatory care centers and hospital master facility planning and development. His marketing accomplishments resulted in the successful re-branding of growing hospitals, a favorable public election with 74% voting to join a hospital district and increases in sales of a for-profit private label HMO.

Before joining CHC, Ron formed Business Developers on Demand, a healthcare consulting group based in San Diego. BDOD focuses on strategic planning, measurable service line growth, medical staff development, increasing market share and building high functioning teams.

Mr. Nowosad received his Business Degree from the University of Wisconsin-Parkside, and his Masters Degree in Healthcare Administration from the George Washington University. He is Board Certified in Healthcare Management and a Fellow of the American College of Healthcare Executives (ACHE). He currently serves as Board President-Elect for the San Diego Organization of Healthcare Leaders, the ACHE local chapter.

Mr. Nowosad's civic focus is on serving at-risk populations and community development. He has been an active member and Board Chair of several Community Based Clinics, a rural critical access hospital and the Chamber of Commerce.

Unique to Mr. Nowosad's career is his experience as a seasoned practitioner as well as an author and educator. He published articles for the Society for Healthcare Strategy and Market Development and various healthcare periodicals. He taught "Strategic Approaches to Marketing" at the University of California Davis. He also served for many years as a Boy Scout Explorer Adviser to hundreds of young students interested in pursuing healthcare careers.


 

Mr. Hildebrand van Weerd
Senior Associate Partner
Hertogenbosch, The Netherlands
hvw@creative-healthcare.com

Mr. Hildebrand van Weerd brings over 20 years of healthcare experience to CHC. He created Brandaris Management, a CHC affiliate, in 1999. He started out in Dutch politics, later to become an advisor for the Board of Directors and clients of a regional homecare company on matters of law and strategic planning. His career moved on as an executive manager and strategic decision maker for several leading healthcare organizations including both non-commercial and commercial organizations.

Mr. van Weerd studied Dutch and International Law and acquired his law degree in 1984. Due to his experience in politics he was asked to operate in the strategic field of healthcare in a broad range of areas. In the Netherlands, homecare is viewed as a cost effective alternative to hospital care, and van Weerd eventually started a regional homecare company, directly involved in the progressing changes in healthcare. In this capacity he was responsible for merging several small homecare organizations and for the liquidation of several regional subsidized organizations. This reorganization was broad, and involved the reorganization and reduction of personnel while achieving political support for the arrival of a new ruling administration and labor unions.

In 1993, Mr. van Weerd was appointed CEO of the nationwide Dutch Homecare Call Centers company and CEO of a commercial organization to develop initiatives to make proper arrangements with regional insurance companies. Dutch Homecare Call Centers was the first call center organization in the Netherlands to serve the many unique needs of this market. This later evolved to an integration of call centers and the Web. In 1998 van Weerd moved on to select and introduce medical call center solutions nationwide for large healthcare organizations, group practices and insurance companies.

In 1999 Brandaris Management was funded. Hildebrand van Weerd has maintained his role as a catalyst for business development in strategic markets, collaborating from time to time with CHC on the transfer of American concepts and technologies to the Netherlands. Next to the mainstream of realizing new companies and business concepts, he concentrates also on making these concepts more accessible for consumers, business-to-business clients, personnel and staff. Van Weerd is active in promoting U.S. ventures in the Netherlands and other Dutch and German speaking regions, with a keen appreciation for how to address the unique cultural aspects of northern Europe and how to adapt American programs as necessary for the unique needs of this market.


 

Mark Woodbridge
Senior Associate Partner
Regensburg (Munich) Germany

Mr. Woodbridge's career began in market research and then developed through many areas of information management and business development. He started a German consulting business in Munich in 1981. Beforehand he was involved in helping US companies such as Xerox and New Balance build a European presence, in both cases in over 30 overseas countries. Woodbridge has conversely assisted many German companies in getting established in the US. Woodbridge coordinates many of his U.S. activities in collaboration with CHC and its various subsidiaries.

Mr. Woodbridge has considerable experience in the application of American marketing concepts in Europe, which has helped him to build a robust consulting practice on both sides of the Atlantic. He speaks several local languages passably well and is fluent in English, German and French. Woodbridge understands many different cultures and can act in such roles, as a consultant, coach or project manager.

The Woodbridge Institute, a specialist in the fields of information and knowledge management, was founded by Mr. Woodbridge just outside Munich, in Regensburg, in 2002. It now has over 80 people working regularly on a range of information gathering and decision-making tools ranging from benchmarking to data-mining, from quality management to usability studies, as well as powerful business intelligence and analysis software. Responding to client demand, in the past 2 years, further offices have been opened in Lausanne and Moscow.

The educational sector is an important aspect of the work of The Woodbridge Institute and it is currently working closely with a local university and technical college environment on the best way to facilitate interchange and action between the academic and the business world. Likewise, a relationship is being established with the London Business School for similar issues. In fact, two Woodbridge Institute experts are "leading lights" in the European Union regarding learning methods and their evaluation.

The Institute is presently involved on a project with Mercedes, testing and evaluating the possibilities of "in situ" analysis method which involves passing on knowledge direct to the production line. Similarly, another Institute expert works for the Technical University in Berlin, a similar institution to US-based MIT, and is part of a team defining standards for different e-learning scenarios. Finally, the Institute enjoys many contacts to both teachers and practitioners in the field of Lean and Six Sigma, and recently launched a comprehensive evaluation of an online alternative for the purposes of instructing individuals in the practice of Lean and Six Sigma.

The Institute has established itself well in the European Community, in addition to the members of the Institute who are regularly in Brussels; many in the Institute also enjoy relatively high level contacts in political circles. Likewise, Regensburg is centrally situated and an excellent base from which to explore business opportunities in the rapidly developing areas in the east of the European Union.

For further information please refer to our website: www.woodbridge-institute.de


 

Sandi Claudell
Associate Partner
sc@creative-healthcare.com

Sandi Claudell is the latest addition to CHC's consulting and training division, joining the company in 2008.

Sandi is a Master Black Belt in Six Sigma, having studied and trained at Motorola, and became a Lean Master after working with managers from Toyota Motors in Japan. She has been a software design engineer, quality manager for research & development, and worked with high tech and service companies worldwide. She has a passion and devotion to healthcare dating back to 1981.

Sandi has worked with all aspects of the hospital environment and had the privilege of working with several hospitals in the greater Boston area as well as other parts of the country. She sat on the Board at the University of Washington Medical Center in Seattle. She has conducted several "Kaizens" inside hospital units to improve their performance, patient throughput and satisfaction. She has written and obtained grants to initiate innovative solutions to support Intensive Care Unit patient families and staff. She has worked with hospitals doing designs of spaces to reduce cycle time, reduce inventories and improve patient care.

Sandi is an experienced trainer, facilitator, coach and consultant. She currently resides in the area of Portland Oregon supporting CHC engagements nationwide.


 

Ed Vasko, CSSBB, CPHQ, MBA
Senior Consultant / Associate Partner
edv@creative-healthcare.com

Ed Vasko is a Certified Six Sigma Black Belt and brings more than 20 years of implementation experience in Lean, Six Sigma and Continuous Quality Improvement (CQI) to Creative Healthcare. Ed started his career in aerospace manufacturing and operations where he helped lead cultural change with McDonnell Douglas and The Boeing Company and, as Senior Manager, worked with suppliers worldwide to help ensure timely, quality delivery using CQI techniques. Trained by the Shingijutsu Company in Japan, Ed has made the pursuit of excellence fundamental and integral to the way he views business and team performance.

In addition to earning his MBA from Embry-Riddel Aeronautical University, Ed spent 5 years working with the Dale Carnegie courses to hone his facilitation skills, public speaking ability and leadership awareness—all critical to the successful implementation of Lean Six Sigma. As CEO of his own company for more than 3 years, Ed earned a reputation for his use of 4 key philosophies as described by Stone World, the trade's largest globally distributed magazine: 1) Being a continuous improvement company; 2) Initiating problem solving training for every employee; 3) Growing self-managed employees; and 4) Applying risk management techniques.

Recently, after earning his Certified Professional in Healthcare Quality (CPHQ), Ed has been bringing lessons learned in manufacturing CQI to healthcare with such projects as laboratory efficiencies via Lean Six Sigma efforts, instructional talks to such groups as BEACON, The Bay Area Patient Safety Collaborative and as a member of the NAHQ Quality Foundation Team.


 

Kathleen Gilligan, MSW
Associate Partner
kmg@creative-healthcare.com

As an organizational behavior practitioner, Kathleen Gilligan brings her knowledge and practice of behavioral science to healthcare, non-profit and private sector organizations. For over twenty five years she has consulted with senior leaders on the impact that human behavior and organizational culture have on productivity and employee engagement. As a member of the Creative Healthcare team, she is a content developer and facilitator for the cultural component of Building a Sustainable Lean Six Sigma Organization. The cultural component leverages the principles of Appreciative Inquiry and other large scale change methodologies to stimulate organization-wide dialogue and collaboration.

Before joining the Creative Healthcare team, Kate held partnership positions at two firms. In 1985 she cofounded Deevy Gilligan International, a firm specializing in providing change management consultation to older, established organizations throughout the US and in Ireland. Established as a research and development firm with a primary focus on organizational change the firm's mission allowed Kate to develop a deep understanding of what it takes to assist a complex established institution, such as a hospital, in its' change journey. Healthcare work at DGI included assisting a well respected hospital system in Ireland as it began its transition from religious to lay leadership, working with the Urgent Care Center at a growing suburban hospital to improve the physician scheduling and triage process, healing trust and accompanying quality issues between administrators and clinical staff at a city-owned hospital, helping a rural regional hospital regain its floundering quality care reputation and facilitating community, physician, and staff future search meetings to design a three hospital merger.

In 1995 Kate became Managing Director at EXL Group Inc, a quality management consultancy focused on the practical application of quality improvement and planning tools. At EXL Group Ms. Gilligan further developed methodologies to prepare the employees of an organization for the whole system change which accompanies a sustainable quality improvement effort.

Known for her creativity and innovativeness in large group settings, Kate has developed a reputation for engaging staff at all levels in identifying common interests across departments and programs. Kate's personal style encourages participation and inclusion – she is skilled at ensuring that all ideas are brought forth and that solutions to problems emerge from the interaction of many people. She has an infectious belief that sustainable change requires whole system dialogue, a strength-based approach and most of all, patience.

Ms. Gilligan's academic training is in Communication (B.S. Emerson College) and Industrial/Clinical Social Work (M.S.W. Rutgers University).


 
Creative Healthcare
7033 E. Greenway Parkway, Suite 180
Scottsdale Arizona USA 85254

Phone: +1.480.473.2525
Email: info@creative-healthcare.com 		Home | Lean & Six Sigma | Resources | Company | Privacy Policy | Contact Us