Ian R. Lazarus - Speaking Engagements

• "Breakthrough Improvements and Cultural Transformation through Six Sigma and Lean," ACHE Congress on Healthcare Administration March 2006, 2007 & 2008, Chicago, IL
• "Optimizing Quality in Healthcare through Six Sigma," World Research Group; May 19-20, 2004; Chicago, IL (Chairperson & Guest Speaker)
• "Six Sigma for Healthcare," Strategic Research Institute; April 28-29, 2004; Chicago, IL (Chairperson & Guest Speaker)
• "It'll never work: Introducing Six Sigma in a clinical setting," Six Sigma in Healthcare Conference; March 24, 2004; New Orleans, LA (Guest Speaker)
• "The Promise of Six Sigma: Breakthrough Improvement for Healthcare Providers," 2003 ACHE Congress on Administration, Chicago IL
• "The Promise of Six Sigma: Breakthrough Improvement for Healthcare Providers," Strategic Research Institute; August 14-15, 2003; San Diego CA (Chairperson & Guest Speaker)
• "Six Sigma: Breakthrough Performance for Healthcare Providers," Western Regional Flex Conference, May 28, 2003; Phoenix AZ (Keynote Speaker)
• "The Promise of Six Sigma: Breakthrough Improvement for Healthcare Providers," 2002 Healthcare Administrators Forum (an ACHE affiliate chapter), Phoenix AZ
• "Breakthrough Performance for Healthcare Providers," International Society of Six Sigma Professionals Healthcare Symposium; March 2002; St. Louis MO (Guest Speaker)
• "The New Rules of Technology ROI," Inland Northwest Regional Health Services Board of Directors Retreat; February 14, 2001; San Diego, CA (Guest Speaker)
• "Momentum Behind the CRM Movement," Health Call Centres Conference; AiC Worldwide Conferences, June 28, 1999; Sydney Australia (International Keynote Speaker)
• "A Compelling Argument for Reinventing the CRM Call Center," Launching and Managing a Medical Call Center; National Managed Health Care Congress; June 24-25, 1996; Chicago, IL (Guest Speaker)
• "Reinventing the CRM Call Center for Managed Care," Redesigning Customer Service Call Centers in Health Care; AIC Conferences; June 12-13, 1996; Chicago, IL (Chairperson & Guest Speaker)
• "A Compelling Argument for Reinventing the Call Center," Reengineering Health Care Call Centers; Call Center Magazine and International Quality and Productivity Center; March 18-19, 1996; San Francisco, CA (Chairperson & Guest Speaker)
• "Applying a Demand Management Strategy Within a Managed Care Environment," The Alliance for Healthcare Strategy and Marketing Annual Conference, "Marketing to Payers: The Critical Task of Transition," March 20, 1995; Orlando FL (60 minute seminar)
• "Utilizing Database Marketing in the New Era of Reform," HCA/Columbia Annual Marketing Conference; April 26, 1994; Atlanta GA (Guest Speaker)
• "Leveraging your Investment in Call Center Referral Systems through Innovative Applications," AMA Academy for Health Services Marketing 14th Annual Symposium; February 21, 1994; San Diego CA (60 minute seminar)
• "CRM and Referral Systems under Managed Care and Healthcare Reform," Pfizer Pharmaceuticals Managed Care Executive Roundtable; November 12, 1993; Baltimore MD (Keynote Speaker)
• "Leveraging your Investment in CRM Systems through Innovative Applications," AHA Society for Healthcare Planning and Marketing Ninth National Physician Services Forum; October 18, 1993; Phoenix AZ (3 hour seminar)
• "Building a Comprehensive CRM System: The Springboard for Relationship Management Strategy," AHA Society for Healthcare Planning and Marketing Medical Staff Marketing National Forum; October 19, 1992; Point Vedra Beach Fl (90 minute seminar)
• "Physician Referral Marketing: The Next Generation," Blueprint for Success: Enhancing the Return on Physician Referral Services; Physician Referral Update and The Northern California Healthcare Marketing Association; June 5, 1991; San Francisco, CA (Guest Speaker)