The Lean and Six Sigma Candidate Assessment and Support Program has been developed by Creative Healthcare to address an often-voiced concern among Lean and Six Sigma user organizations regarding the suitability of prospective candidates for inclusion in Lean or Six Sigma training. These client organizations want to know how to better choose people to enter the rigorous Lean or Six Sigma training curriculum with a greater likelihood of success. Some programs suffer from taking the concept of inclusion too far, and involving people not suited for or not adequately prepared for the rigors of Lean or Six Sigma, causing costly delays and compromising results. While certain technical and "hard" skills among practitioners are necessary in order to fully appreciate the value that Lean and Six Sigma brings to an organization, the role of "soft" skills in applying Lean or Six Sigma training should not be underestimated. Those who have mastered Lean or Six Sigma know how important "personal effectiveness" is in implementing and sustaining successful programs in the organization. Increasing personal effectiveness is the primary objective of the Lean and Six Sigma Candidate Assessment and Support program.
The program can be utilized in either the candidate selection process or to support existing program participants.
After a program introduction by CHC, the process begins with participants being directed to the Personal Behavior Profile process. Each of the resulting assessments is compiled, reviewed and validated by the administrator, who is a certified behavioral analyst. Each individual report is then compared to the proprietary benchmark report. Substantive differences in key areas of behavior are noted. These differences, along with specific recommendations for improvement, are then presented in a Performance Improvement Report to management. Participants are debriefed on their reports with an emphasis on utilizing the data to enhance their personal effectiveness in working with other members of the Lean or Six Sigma program.
If requested by management, and for an additional fee, selected participants can receive supportive coaching from Creative Healthcare to assist in resolving any behavioral issues that may hinder their personal success with Lean or Six Sigma.
The combination of unique, proprietary behavioral benchmarks for both Lean and Six Sigma training and an accurate and strongly validated Personal Behavior Profile for participants is a powerful combination of resources that any Lean or Six Sigma organization can benefit greatly from. Whether directed toward new participants in Lean or Six Sigma training or more experienced Lean or Six Sigma veterans, the Lean and Six Sigma Candidate Assessment and Support Program is designed to build greater personal effectiveness and a stronger Lean or Six Sigma program.